Refund Policy

30-day money-back guarantee

BuiltRight, operated by Public Insurance Claims Specialists LLC, offers a 30-day money-back guarantee. If you are not satisfied with your purchase — a membership payment or a one-time measurement report — you can request a full refund within 30 days of the order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at support@builtright.space and we will help. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

• Have your order or receipt email ready — Paddle sends it at the time of purchase.
• Tell us briefly what went wrong; it helps us fix the product, but it is not required for a refund.

Cancelling a subscription

You can cancel your monthly membership at any time from the Pricing page in the app ("Manage subscription & invoices") or through the Paddle customer portal linked in your receipt. Cancellation stops future renewals; you keep access for the remainder of the period you have already paid for. The 3-day free trial requires no credit card and simply ends if you do nothing.

Renewals

Memberships renew automatically each month at the price shown when you subscribed until you cancel. If a renewal was charged unexpectedly, contact us or Paddle within 30 days and we will refund it.

See also our Terms & Conditions and Privacy Notice. Payment and refund mechanics are additionally governed by Paddle's Refund Policy.